21:07
Microsoft India (R and D) Pvt Ltd
Salary:Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Hardware , Technical
Functional Area:IT Hardware , Technical
Support , Telecom Engineering
Role Category:Technical Support
Role:Customer Support Engineer/Technician
Company Profile:
Job Description
Role:
As a member of the Core team in Platform Support, you will be responsible for delivering OS support for Microsoft enterprise customers, primarily based out of north America. This would include phone as well as remote support. As an incumbent, you will be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
Responsibilities:
Supporting Enterprise customers on phone and remotely
Scoping and documenting customer scenarios, potential causes and troubleshooting steps
Effectively communicating with customers and stakeholders via, phone, email or any other available means
Assess self knowledge and collaborate or escalate as needed
Pro-actively work towards self development and sharing knowledge
Ensuring compliance with schedules; processes and MS policies and values.
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